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FAQ's
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- Q: I cannot add items in my basket or login. What's the problem?
- A: If you are having problems with our shopping cart and registering and login please note that its most likely caused by INTERNET EXPLORER COOKIES. You need to enable cookies to use our cart also please clear your caches after enabling cookies. Unfortunately some browser custom settings at INTERNET EXPLORER do not allow our cookies to set. We have no control over this. If you are still having problems we highly recommend using FIREFOX for a problem free shopping experience.
- Q: How am I going to enable cookies?
- A: Please refer this page for different browser options.
- Q: I am going to order products, where am I going to download them?
- A: Download links are sent automatically after successful payment. You will be notified by email about your order and links.
- Q: My download links are sent broken. How am I going to get my files?
- A: Please login into your account and you can find all purchased items and download links under ORDER HISTORY. If you did not create an account please forward your invoice , we can send links manually.
- Q: What kind of payment options you have?
- A: We accept PayPal and Credit Card payments through our PayPal secure transaction page. After checkout you will be redirected to that page , If you have PayPal account just login to your account and make the payment, or you can select Credit Card option and proceed.
- Q: I made the payment with my Paypal account but my order is still pending and download links are not sent. Why?
- A: If you do not have enough funds in your PayPal account, PayPal requests money through your bank or credit card account and it will take 5 business days to clear. In this case after 5 business days when we receive the payment your order will be completed and links will be sent automatically.
- Q: Do I need to register to buy items from you?
- A: Yes, you need to register to our site to be able to buy products , this also gives you the option to create an account and track your orders and have access all your invoice and download links.
- Q: Why I am asked to enter my personal information on checkout?
- A: We collect personal information to create invoices and also for tax purposes. Your information will be never shared or sold to 3rd party organizations. Please read our Privacy Policy.
- Q: What is Extended License. Do I need to purchase it?
- A: Some Mujka Sets and templates have the option of purchasing Extended License. If you are going to use MUJKA DESIGNS for profit and commercial purposes, you must purchase Extended License. On every product page License description is available. If you are still unsure please read our TERMS OF USE. Avoiding Licensing or not placing Credits may cause serious Copyright problems.
If you did not find the answer you are looking for here please Contact Us.
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